Refund Policy for Sae Leather and Handicrafts

At SAE Leather and Handicrafts, I am dedicated to providing high-quality products and ensuring my customers are satisfied with their purchases. If you need to request a refund, please review the policy outlined below:

• 1. Refund Eligibility
  • Timeframe: Refund requests must be made within 30 days from the date of receipt of your order. Any requests after this period will not be considered.
  • Condition: Items must be unused, in their original condition, and with original packaging intact. Items that have been used, altered, or damaged will not be eligible for a refund.
  • Non-Refundable Items: Customised and made to order items are non-refundable, unless an error has been made on my behalf in the making process.
    • Change of mind will not warrant a refund.
      
• 2. Requesting a Refund
  • Initiate a Refund: To request a refund, please send an email to info@saeleatherandhandicrafts.shop
    
• 3. Refund Processing
  • Refund Method: Refunds will be issued via the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account.
  • Refund Amount: The refund will cover the purchase price of the returned item minus any original shipping costs. Shipping fees are non-refundable unless the return is due to a defect or error on our part.
    
• 4. Defective or Incorrect Items
  • Reporting Issues: If you receive an item that is defective or incorrect, please email  info@saeleatherandhandicrafts.shop within 7 days of receiving the order.  

Thank you for shopping at SAE Leather and Handicrafts. I appreciate your business and strive to ensure your satisfaction with every purchase!